Tenants

We’re friendly, fair and efficient. We guarantee you excellent advice from our experienced Norwich team.

While you’re looking…

We enjoy finding you the right property, helping you search and making everything clear. Our experienced people are always here to give advice. Our prices are clear: we look at other locally and keep ours as low as possible. See our prices.

Found somewhere you like? Fill out the registration form and let’s get moving.

When you move in…

All tenants deposits are protected using the government-approved Tenancy Deposit Scheme so you are sure your deposit is secure.

The critical thing is that you must let us know immediately should maintenance be required. We have a 24 hour call out service for all emergencies, depending on your situation. It’s important you take time to read and understand your responsibilities. They’re laid out in the tenancy agreement. For example: gardens must be maintained by the Tenant and the property must be kept clean and tidy at all times.

When you move out…

Should you wish to terminate your agreement at the end of your initial fixed term, a minimum of one month’s notice must be given in writing.

At the end of the tenancy, you arrange an appointment with us to carry out a final inspection of the property. A ‘check out’ fee of £36 inc VAT is payable by the tenant and is normally deducted from your deposit at the end of your tenancy. We will then arrange for your deposit to be returned. This is normally within three working days, subject to the inspection.

Following the check out, you will be given an opportunity to agree the condition of the property before any deductions can be made from your deposit. Once both you and the landlord are in agreement, your deposit can be finalised. If both parties are unable to agree, the dispute will be dealt with by the Tenancy Deposit Scheme who will reach an independent decision.

Should you have any questions relating to your application or any property, please ask one of us who will be very happy to help. We guarantee we will offer you clear and friendly advice throughout your tenancy. We look forward to receiving your application!

View our Tenant Fees